I'm glad that I only paid $20 for my Beans (discounted for buying them with the Note 20 Ultra) because they've never worked very well and after the last update they are literally unusable. I wish I'd gotten another pair of Buds+ instead.
And it seems like a LOT of people are complaining about connection issues. Almost as if there's a major design flaw. Come on, Samsung, do the right thing and issue a recall.
I paid full price. I am extremely disappointed. I noticed that the software update at the end of August is what caused the terrible connection. I'm trying to find firmware from early August. When I first bought them right after release, the Bluetooth connection was actually good. Something changed in one of the updates and now I can't take move my phone farther than about 18 inches from my head or the reception is completely unusable.
Oh, and don't bother trying to get any support from Samsung. I had to wait for an hour to get somebody on the phone. Then I had to wait for an hour while he went back and forth with the manager because I was on day 16....24 hours later than the 15-day window. they open the case number for potential escalation, and now it's been a week with nothing. I should mention that the user manual states that you can mute them during a telephone call by tapping and holding. This isn't true. That's actually the other reason I want to return them, but see my comment above about having no access to service.
Really gross, Samsung.
If troubleshooting is not helpful, Connection Issues with Samsung Earbuds, service is recommended as the warranty is a repair only warranty. For assistance, you can send a private message with the full model code and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky