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Constellation

Call quality issue in Galaxy buds plus

Hello All,

I am experiencing call quality issue in my buds plus after firmware update to R175XXU0ATF2.

Actually I am not able to hear voice of person on call , sound is very muffled and robotic. Other person voice is ok when I talk through phone speaker or earphone.  

Additionally voice of other person is ok when i listen same after recording  the call . 

So it is definitely due to software update . 

I have tried resetting my buds plus but unfortunately issue is not resolved. 

Music evrything is working fine. 

 

Please help .. whether it's a software issue or hardware.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Call quality issue in Galaxy buds plus

I would be happy to look into this further for you. Can you please provide me with your full model number and serial number in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:

 


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