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Constellation

Can't mute Buds live

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Can you mute a phone call with the buds live? I've been trying everything, but no success. 

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Samsung Moderator
Samsung Moderator

Re: Can't mute Buds live

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Hey there!

Thank you for reaching out for a list of touchpad commands for your Galaxy buds.

I wanted to provide you with this direct link to the troubleshooting article: https://www.samsung.com/us/support/answer/ANS00078137/

I hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Can't mute Buds live

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To mute the call with the buds live, you'll need to touch and hold the touch area on your earbuds.  


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Constellation

Re: Can't mute Buds live

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Holding the touch area in order to mute a phone call does NOT mute the conversation on the buds live. That works for the buds+, but not the buds live 


@SamsungJam wrote:

To mute the call with the buds live, you'll need to touch and hold the touch area on your earbuds.  

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Constellation

Re: Re: Can't mute Buds live

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I agree with the user that this does not work. I'm a little disappointed in this. I would like to be ae to mute while on a conference call, be able to walk around, and unmute if needed with out having to carry my phone around the room with me.
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Constellation

Re: Can't mute Buds live

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Agree that the buds live is missing the mute call feature. This is big step backwards from buds+. Please upgrade software to bring this feature back.
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Constellation

Re: Can't mute Buds live

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Mee too !!! Looking for basic things in samsung products like how to mute call in buds live !! 

 

Unfortunately am returning tomorrow as no mute feature !!! Time to go for startup companies which can give basic features in earbuds !!

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Can't mute Buds live

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Hey there!

Thank you for reaching out for a list of touchpad commands for your Galaxy buds.

I wanted to provide you with this direct link to the troubleshooting article: https://www.samsung.com/us/support/answer/ANS00078137/

I hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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