I just got a pair of brand-new Buds+, and no matter what I do, they are not discoverable by my S10--Bluetooth is on, I have opened and closed the case to make sure they're in pairing mode, I've reset my phone, I've made sure the Buds are fully charged, I have also put them in my ears (as per the Wearables App) and held them and listened for the "beep" (which I haven't heard).
Is there something I'm missing?
Any help would be appreciated! I've spent waaaaay too much time on this, and there's gotta be something I'm doing wrong... or I'm stuck with defective earbuds.
Have you been able to reset your buds through the Wearables app? You can do so by going to the Wearables app>About Buds>Reset Buds.
I would also recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data.
If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar
Let me know if this helps!