Cannot remove old Galaxy Buds 2 from the Samsung Settings Windows app

[rogridfc]

Hello. I'm looking for help with the following problem:

Recently, my Galaxy Buds 2 failed while under warranty, and Samsung replaced them with new ones. The new ones are working properly. I paired the new earbuds with my Samsung S22 smartphone, and automatically, through my Samsung account, they were also paired with my Samsung Galaxy Book notebook. The continuity feature works correctly, and I can use them on both Windows and the Samsung smartphone.

The problem I'm having is that the old Galaxy Buds 2 device is still listed in Windows, and I can't remove it. I've checked and performed the following actions:

- The old device was removed from the Galaxy Wearable app on my Android device.

- The old device was removed from the paired Bluetooth devices, both on Windows and Android.

- The old device was removed from Device Manager in Windows.

- I reset the preferences in the Samsung Settings app in Windows.

- The old Buds 2 are not listed in the Galaxy Buds app for Windows, so I can remove them.

I don't know what to do. The old Galaxy Buds 2 are still showing up in the Samsung Settings app on my Galaxy Book.

Problem update 11/06/2025: I have erased and re-installed the operating system on my notebook. Windows 11 (Fresh Install, Just Official Drivers From Samsung). After re -installing the system and have it updated with the last available patches; I added the official Samsung applications: Account, Settings, Buds, Quickshare.

I logged in with my Samsung Account in the Account application and then all Samsung applications were logged in with my credentials. When opening the Settings and Buds application I see that both Galaxy Buds 2 are available, both the new pair of headphones and the old man that I no longer have. This suggests that the device is linked to my Samsung account and is being synchronized to Windows computers where you log in with the account.

[KnightRiderRalph]

If it's not interfering with using your new Buds or anything else, you can just ignore it.

[rogridfc]

Unfortunately, it's interfering with my Galaxy Buds 2 on a daily basis as I confuse the two devices and get a connection error every time I connect the wrong Buds.

This should not happen. 

[KnightRiderRalph]

Looks like you have them renamed a bit differently, you can tell based off the name which ones are the new ones vs the old ones?

[rogridfc]

It really doesn't work for me having to keep renaming or doing workarounds to achieve something that simply shouldn't happen. This should be possible it's a really simple thing to remove the device that I no longer have.

[rogridfc]

Problem update: I have erased and re-installed the operating system on my notebook. Windows 11 (Fresh Install, Just Official Drivers From Samsung). After re -installing the system and have it updated with the last available patches; I added the official Samsung applications: Account, Settings, Buds, Quickshare.

I logged in with my Samsung Account in the Account application and then all Samsung applications were logged in with my credentials. When opening the Settings and Buds application I see that both Galaxy Buds 2 are available, both the new pair of headphones and the old man that I no longer have. This suggests that the device is linked to my Samsung account and is being synchronized to Windows computers where you log in with the account.

How can I remove the old Buds 2 from my account?

[Samsung_Moderator]

Hello rogridfc, Welcome and thank you for being part of the Community. We understand how frustrating it is to not be able to remove an old device.

Here are the steps to remove a device from your Samsung account:

Open the Settings on the Samsung phone

Tap on your Samsung Account at the top of the list

Tap on Devices

Scroll down and tap on the device you want to remove

Tap the three dots in the top corner and select Remove Device

If you are unable to remove devices from your Samsung account, we recommend submitting feedback to Samsung through the Members app: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

You can also try reaching out to the Samsung Accounts team by calling 1-800-726-7864.