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Constellation

Case light won't turn off and wont save extra battery

Since the last update ny earbuds work perfectly, but the case won't have like the extra battery so when my buds die and i put thme back in the case they won't charge, i need to leave them in the case and charge it.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Case light won't turn off and wont save extra battery

Thank you for reaching out. 

 

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


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