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Constellation

Case not charging

My Galaxy Buds case stopped charging as of yesterday.. 

Please help

4 REPLIES 4
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Re: Case not charging

Be sure to use only the charging cable that came with the buds.Also try a hard reset through the Galaxy wearable app on your device.
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Constellation

Re: Case not charging

Yes. Using the samsung usb-c cable that came in the box.

Also used to be able to charge wirelessly on a Samsung wireless charger before.. but that doesn't work either now.

Just bought this end of 2019.. should I reach out to Samsung warranty?

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Samsung Moderator
Samsung Moderator

Re: Case not charging

@userzISOJ7R9Kc Please send a private message with the model code and the serial number from the bottom of the charging cradle so I may look into this for you. http://bit.ly/2XERsky



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Constellation

Re: Case not charging

Samsung is reaching out for details of the order..

will keep you all posted on how they handle this.

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