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Constellation

Charging Cable will not connect to Buds Charging port

Charging Cable will not connect to Buds Charging case. I haven't used my ear buds in a while because the charging port will not connect to the usb cable that came with the buds. Please help.  My model number is SM-R17ONZKAXAR. 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Charging Cable will not connect to Buds Charging port

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


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