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E-Certificate Question and Answers for Galaxy buds

(Topic created on: 2/28/19 9:14 AM)
uservFUsoZUHYz
Astronaut
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Galaxy Buds

So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for? 

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MrGio
Cosmic Ray
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Galaxy Buds

@uservFUsoZUHYz well for one its not coming till the phone is in your hands. Pretty sure it might come via code in the email or just a redeemable offer in the Samsung shop app just like the galaxy earbuds. Now for the last part, it might tell you how long its vaild for

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userfrZEJjJu1P
Constellation
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Galaxy Buds

Samsung is a cheating company as I have ever experienced. The Samsung rewards me $50 coupon for pre-order of not 20 but I can't use it to buy Samsung accessories and customer representative explained me that I can use it only when I buy one more note 20. How crazy business and cheating by Samsung!!

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SJohnson
Samsung Care Ambassador
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Galaxy Buds

@uservFUsoZUHYz 

 

I just got a confirmation that you will receive the e certificate by email



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CoFfEeMaN
Constellation
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Galaxy Buds

@SJohnson  when? Will it be when the phone ships or what? I wanted to use the $130 towards a pre-order of the new watch, as Samsung has literally mothing else I want, however if it comes after the pre-order period, I miss the pre-order promo, and then get nothing but a $130 certificate to spend on nothing. The certificate is why i got the S10 instead of the 10e, so I will cancel if that's the case.

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SJohnson
Samsung Care Ambassador
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Galaxy Buds

@CoFfEeMaN 

 

Sorry for the late response, you will receive your e-certificate 15 days after your pre-order is delivered Screenshot_20190228-225311_Shop Samsung.jpg

 



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userT3k9a22oNn
Asteroid
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Galaxy Buds

It's 15+ days for me now, that I've received my phone. Chatted with customer service multiple times, they keep saying it's 15 days after delivery of the phone which obviously is no longer the case (it's 19 days now). Now I've been asked to wait another 4 days. Good luck in trying to compete with Apple when Samsung can't even deliver on what they promise and you have to wait for the most basic thing.

carlosIHX
Asteroid
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Galaxy Buds

same boat.

person I chatted with said 4 BUSINESS days. Which with the weekend would literally be another week! :\

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userJtJywueAal
Asteroid
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Galaxy Buds

Yup, same. It is absolutely ridiculous and poor customer service. Like how hard is it to send out an e-certificate code? 

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darsh1
Asteroid
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Galaxy Buds

Everyone is not perfect have patience you will get email.

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