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Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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So does this apply for people who preordered through carriers like Tmobile? and how do i know

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Astronaut

Re: E-Certificate Question and Answers for Galaxy buds

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If you go through the member's app you should be able to get your Samsung buds. But they are making it a pain to get them if you bought it through them. 

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Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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Does any one know when I have multiple eCertificates, could I combine them and by another phone?

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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I completely understand you would like to redeem multiple e-Certificates for a purchase order. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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I preordered an s10 and because Samsung ran out of Galaxy buds they are giving e-certificates.In the email it says to reserve now but does not tell me how. How do I do it?

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Samsung Moderator
Samsung Moderator

Re: E-Certificate Question and Answers for Galaxy buds

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I completely understand your frustration. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks for reaching out!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Care Ambassador

Re: E-Certificate Question and Answers for Galaxy buds

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@userKGAduTtawp wrote:

I preordered an s10 and because Samsung ran out of Galaxy buds they are giving e-certificates.In the email it says to reserve now but does not tell me how. How do I do it?


You can pre-order the S10 through the shop Samsung app and it would automatically be applied to your shopping cart at checkout. Or through samsung.com. either way it will still be applied at checkout

 

Screenshot_20190227-122904_Shop Samsung.jpg

 


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Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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I didnt see any option to apply $130 gift certificate when I was checking out for s10+. Can I apply that discount now?

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Constellation

Re: E-Certificate Question and Answers for Galaxy buds

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Hi! Since the free earbuds are sold out with the preorders for Samsung Galaxy s10, Samsung is now offering $130.00 E-gift certificate to replace it. Will there be a chance that Earbuds will become on sale soon after the pre-order period? If I get the $130 E-gift, I would like to spend it on the earbuds once they become available again. Approximately, how long will the E-gift last or expire until? Is this a possible alternative way using the $130 E-gift?

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Cosmic Ray

Re: E-Certificate Question and Answers for Galaxy buds

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That my plan as well. I pretty sure i read somewhere that e gift certificate is valid untill September 2019

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