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E-Certificate Question and Answers for Galaxy buds

(Topic created on: 3/7/19 5:13 PM)
uservFUsoZUHYz
Astronaut
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Galaxy Buds

So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for? 

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Geno71
Samsung Care Ambassador
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Galaxy Buds

So... you want to use a pre-order bonus to get another pre-order bonus? I'm not judging, if I wanted those two products I'd be trying to do the same, but I have a feeling they will make sure it doesn't work like that by delivering the certificate after all there pre-orders windows. When placing an order though... it says the certificate is delivered in 3 days, so I wonder what's that all about... I'd be calling and checking on that if I were you. I love Samsung, but I see this pattern with them, every time there are offers or specials, no one ever knows the exact details on them, or anything. It's always just guessing...



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user9xNX9iOHRl
Constellation
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Galaxy Buds

So does this apply for people who preordered through carriers like Tmobile? and how do i know

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Mjoneill113
Astronaut
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Galaxy Buds

If you go through the member's app you should be able to get your Samsung buds. But they are making it a pain to get them if you bought it through them. 

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userdhfZV40EwB
Constellation
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Galaxy Buds

Does any one know when I have multiple eCertificates, could I combine them and by another phone?

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I completely understand you would like to redeem multiple e-Certificates for a purchase order. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


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userKGAduTtawp
Constellation
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Galaxy Buds

I preordered an s10 and because Samsung ran out of Galaxy buds they are giving e-certificates.In the email it says to reserve now but does not tell me how. How do I do it?

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I completely understand your frustration. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks for reaching out!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SJohnson
Samsung Care Ambassador
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Galaxy Buds

@userKGAduTtawp wrote:

I preordered an s10 and because Samsung ran out of Galaxy buds they are giving e-certificates.In the email it says to reserve now but does not tell me how. How do I do it?


You can pre-order the S10 through the shop Samsung app and it would automatically be applied to your shopping cart at checkout. Or through samsung.com. either way it will still be applied at checkout

 

Screenshot_20190227-122904_Shop Samsung.jpg

 



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usermjhGPHHXXu
Constellation
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Galaxy Buds

I didnt see any option to apply $130 gift certificate when I was checking out for s10+. Can I apply that discount now?

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usermGIx9cO0yu
Constellation
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Galaxy Buds

Hi! Since the free earbuds are sold out with the preorders for Samsung Galaxy s10, Samsung is now offering $130.00 E-gift certificate to replace it. Will there be a chance that Earbuds will become on sale soon after the pre-order period? If I get the $130 E-gift, I would like to spend it on the earbuds once they become available again. Approximately, how long will the E-gift last or expire until? Is this a possible alternative way using the $130 E-gift?