cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

When does your certificate expire? I'm still waiting on that email, have to wait for 15 days. I was thinking the same thing about it expiring or hopefully get more in stock.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

I would recommend reaching out directly to our E-commerce team at 1-855-726-8721.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

I have.... They the most unprofessional team. It takes 12m to reach someone. They can't really help or know how to. Until you request a manager which flat out doesnt help. Done with Samsung. Will hopefully get these buds and still everything on swappa to buy Huawei p30.

Reply
Loading...
Highlighted
Asteroid

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

They are sold out.... Not even listed on the app.

Reply
Loading...
Highlighted
Asteroid

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

I'm out of my note 8. They won't give it back if I return this S10.

Reply
Loading...
Highlighted
Constellation

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

Customer service did not know when buds would be back in stock (really?). There is no way to be notified when item becomes available (even Home Depot has this feature). Was recommended to check item status "regularly". Thanks, Samsung!

Reply
Loading...
Highlighted
Constellation

Re: eCertificate Scam / Ear bud scam

JUMP TO SOLUTION

I've had the same experience. 

I posted on reddit/r/Samsung about it

 

Also, I added the buds to my wishlist on their website. I'm assuming they'll email me when they become available.

 

The whole process was very unprofessional on the part of Samsung

 

Reply
Loading...
Highlighted
Constellation

130 rewards ecertificate

JUMP TO SOLUTION

Hello, 

I was wondering when can we use the reward? 

The galaxy buds is already out and I would like to purchase it with the reward asap

Thank you 

Reply
Loading...
Highlighted
Constellation

Re: 130 rewards ecertificate

JUMP TO SOLUTION

I was wondering the same thing and I thought the code I was sent in the invoice was the coupon code but it isn't working.

Reply
Loading...
Constellation

Re: 130 rewards ecertificate

JUMP TO SOLUTION

I believe that they said they will give it to you 15 days after you get your phone.

Reply
Loading...