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E-Certificate Question and Answers for Galaxy buds

(Topic created on: 4/1/19 12:49 PM)
uservFUsoZUHYz
Astronaut
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Galaxy Buds

So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for? 

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SammySungS8
Cosmic Ray
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Galaxy Buds

YOU have to register the phone on the samsung app. you have to follow their directions on how to register and then wait for them to accept it. once that is done, you wait for an email with a promo code for $129 good on the samsung store. you have until 4/4 to do this I believe. don't wait on them

 

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mrsbib
Constellation
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Galaxy Buds

I finally got the code today

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userJtJywueAal
Asteroid
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Galaxy Buds

Did you have to register your phone on Shop Samsung? I got my phone on 3/15 and still haven't received my code.

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Mrezk
Constellation
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Galaxy Buds

When should I recieve my $ 130 eCertificate and how can I use it?

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userfg4Njp3SFL
Constellation
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Galaxy Buds

Same here, I think you recieve it in your email 15 days after, you recieve  your product. They just don't want you receiving the code. Then returning the product.

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Mrezk
Constellation
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Galaxy Buds

You might be right but. They should mention that clearly in an email or give a specific date

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MrGio
Cosmic Ray
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Galaxy Buds

They should but you can easily figure out the date. Got my phone March 11th and got my certificate on March 26th. 15 day time period

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@Mrezk If you still have questions about your eCertificate we recommend that you reach out to our Promotions department .(1-866-888-5503)

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userT5XgCOYBXn
Asteroid
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Galaxy Buds

It's been 20 days of waiting for me and still nothing. I even talked to the support and they said they will send me an email after verification. A lot of people are complaining for not having theirs and I think I'm gonna make all the youtubers talk about this scam.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


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