eCertificate Scam / Ear bud scam

[Nacho817]

When does your certificate expire? I'm still waiting on that email, have to wait for 15 days. I was thinking the same thing about it expiring or hopefully get more in stock.

[SamsungAdam]

I would recommend reaching out directly to our E-commerce team at 1-855-726-8721.

[user8oAi9RBNsh]

I have.... They the most unprofessional team. It takes 12m to reach someone. They can't really help or know how to. Until you request a manager which flat out doesnt help. Done with Samsung. Will hopefully get these buds and still everything on swappa to buy Huawei p30.

[user8oAi9RBNsh]

They are sold out.... Not even listed on the app.

[user8oAi9RBNsh]

I'm out of my note 8. They won't give it back if I return this S10.

[userKnllewJ1Ln]

Customer service did not know when buds would be back in stock (really?). There is no way to be notified when item becomes available (even Home Depot has this feature). Was recommended to check item status "regularly". Thanks, Samsung!

[user4LNQ7LPfLi]

I've had the same experience. 

I posted on reddit/r/Samsung about it

Also, I added the buds to my wishlist on their website. I'm assuming they'll email me when they become available.

The whole process was very unprofessional on the part of Samsung

[userukcdQWY0Dq]

Hello, 

I was wondering when can we use the reward? 

The galaxy buds is already out and I would like to purchase it with the reward asap

Thank you 

[userxSajPHmxNJ]

I was wondering the same thing and I thought the code I was sent in the invoice was the coupon code but it isn't working.

[xyyuii]

I believe that they said they will give it to you 15 days after you get your phone.