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E-Certificate Question and Answers for Galaxy buds

(Topic created on: 4/22/19 3:11 PM)
uservFUsoZUHYz
Astronaut
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Galaxy Buds

So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for? 

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userEBWaJOkFou
Constellation
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Galaxy Buds

Yes I received it through my email. I cut and pasted the code and it worked. I used mine toward a galaxy watch.

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userr3jjJ5IttM
Constellation
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Galaxy Buds
Yes, happened to me too!
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Options
Galaxy Buds

Yep. Nothing to do but wait until they are restocked I guess

 

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userdnldEIX7J0
Astronaut
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Galaxy Buds

So I have the e-certificate but the buds are out of stock still. Is there going to be a restock notification. Or are we all just gonna have to guess. It would be cool and also pretty fair, in my opinion at least, if the people who got the preorder certificate also got the first pick of the buds.

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Galaxy Buds

Agreed. Samsung isn't very good at this stuff. I pre-ordered the phone 2/22, didn't actually get said phone until 3/24 and by that time the promo buds had of course all been redeemed. Got the code for the e-certificate and of course now the buds are out of stock. No clue when or if I'll actually be able to redeem it for those darn buds!

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userb1hpJsSLSQ
Asteroid
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Galaxy Buds

Hi I got my eCertificate with a code. So I go shopping on samsung.com and tried the app Samsung shop app on the phone. In both cases I get to the point where it wants a credit card, but nowhere can I enter to apply the eCertificate. How do we use this, please? !!!

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SamsungTam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I recommend you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user8ctPcFr2ao
Asteroid
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Galaxy Buds

I currently have two eCertificate codes. They expire June 1st. I need to make sure I put them to use. Anyone know how I can redeem them?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

To use them, you will go to www.samsung.com. Select the items you want to purchase. When you reach the order summary, there should be an option to enter a Promo Code. Enter the eCertificate number there, and select apply.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user8ctPcFr2ao
Asteroid
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Galaxy Buds

Tried that. No go. Thanks though.

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