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E-Certificate Question and Answers for Galaxy buds

(Topic created on: 2/28/19 8:48 AM)
uservFUsoZUHYz
Astronaut
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Galaxy Buds

So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for? 

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219 Replies
Nacho817
Constellation
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Galaxy Buds

When does your certificate expire? I'm still waiting on that email, have to wait for 15 days. I was thinking the same thing about it expiring or hopefully get more in stock.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I would recommend reaching out directly to our E-commerce team at 1-855-726-8721.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user8oAi9RBNsh
Asteroid
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Galaxy Buds

I have.... They the most unprofessional team. It takes 12m to reach someone. They can't really help or know how to. Until you request a manager which flat out doesnt help. Done with Samsung. Will hopefully get these buds and still everything on swappa to buy Huawei p30.

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user8oAi9RBNsh
Asteroid
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Galaxy Buds

They are sold out.... Not even listed on the app.

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user8oAi9RBNsh
Asteroid
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Galaxy Buds

I'm out of my note 8. They won't give it back if I return this S10.

userKnllewJ1Ln
Constellation
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Galaxy Buds

Customer service did not know when buds would be back in stock (really?). There is no way to be notified when item becomes available (even Home Depot has this feature). Was recommended to check item status "regularly". Thanks, Samsung!

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user4LNQ7LPfLi
Constellation
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Galaxy Buds

I've had the same experience. 

I posted on reddit/r/Samsung about it

 

Also, I added the buds to my wishlist on their website. I'm assuming they'll email me when they become available.

 

The whole process was very unprofessional on the part of Samsung

 

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userukcdQWY0Dq
Constellation
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Galaxy Buds

Hello, 

I was wondering when can we use the reward? 

The galaxy buds is already out and I would like to purchase it with the reward asap

Thank you 

userxSajPHmxNJ
Constellation
Options
Galaxy Buds

I was wondering the same thing and I thought the code I was sent in the invoice was the coupon code but it isn't working.

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xyyuii
Constellation
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Galaxy Buds

I believe that they said they will give it to you 15 days after you get your phone.