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02-28-2019
08:48 AM
(Last edited
03-19-2019
02:46 PM
by
SamsungAdam
) in
So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for?
Solved! Go to Solution.
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03-26-2019 07:39 AM in
Galaxy BudsWhen I received my S10 I found a slip in the box that indicated that I could return the phone (for any reason) within 15 days and receive a full refund. Thus, in order to prevent fraud, Samsung can't release the e-certificate until after the 15 days.
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03-21-2019
04:43 PM
(Last edited
03-21-2019
05:07 PM
by
SamsungAdam
) in
Preordered the Galaxy s10 plus and didn't get the free ear buds or an e-voucher. I registered the phone like I was told too and I heard nothing about getting the ear buds. A simple email letting me know what is going on would be nice.

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03-21-2019 05:48 PM in
Galaxy BudsYou'll need to reach out to our E-commerce department regarding this. They can be reached at this number 1-855-726-8721
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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03-08-2019
11:08 PM
(Last edited
03-21-2019
05:34 PM
by
SamsungAdam
) in
By any chance has anyone received their $130 e-certificate yet? I'm just curious as to when it will be emailed cause it seems like the galaxybuds go fast!
Thanks
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03-09-2019
12:19 AM
(Last edited
04-18-2019
05:01 PM
by
SamsungAdam
) in
Havent received anything either. My phone hasnt even shipped yet.
I remember i bought the s7 at a local store and it came with $130 gift certificate code and 1 yr of netflix w/out preordering. We had to use our receipt on a samsung website to get the credit.
I regret preordering this phone because we got screwd over. A $130 samsung credit cant get us anything good on their site. The new earbuds are $140 plus another $10 or more for shipping. We are expected to pay out of pocket for the same earbuds that others got for free.
Ps. I also lost the samsung credit on my s7 because it expired a couple of months later. Theyre only good for a limited time.
Since the earbuds are sold out, it looks like we will have to be forced to buy some overpriced case or charger before the credit expires.
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03-10-2019
12:59 PM
(Last edited
03-21-2019
05:34 PM
by
SamsungAdam
) in
Lol it's free shipping on all orders of the Galaxy Buds atm, they cost $129.99, and u can use the 1800 points to pay for the sales tax (if you have to pay sales taxes if your state or nation).
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03-10-2019
01:24 PM
(Last edited
03-21-2019
05:34 PM
by
SamsungAdam
) in
Yooo how did you get your certificate? Did you get it in the mail or online or what’s up?
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03-10-2019
05:36 PM
(Last edited
03-21-2019
05:35 PM
by
SamsungAdam
) in
Agreed. People already received their phones on the 8. What's the point of pre-ordering if we get it last, smh.. I'll think twice next time.
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03-18-2019
07:11 PM
(Last edited
03-21-2019
05:35 PM
by
SamsungAdam
) in
Stay away from the Samsung rugged case. I used my $50 worth of accessories on that and wasted it. Went to Walmart and got the otterbox. The Samsung rugged case is about as thick as a piece of paper and does not have raised edges. Zero protection. Has a kool kick stand though. :face_with_tears_of_joy:
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03-10-2019
05:34 PM
(Last edited
03-21-2019
05:36 PM
by
SamsungAdam
) in
I have not
