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E-Certificate Question and Answers for Galaxy buds

(Topic created on: 2/28/19 8:48 AM)
uservFUsoZUHYz
Astronaut
Options
Galaxy Buds

So pre-ordered the s10 and got the $130 e certificate in my cart. However, how do I use it? WHat is the e-cerificate code and how long is it valid for? 

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219 Replies
MoonlightGraham
Asteroid
Options
Galaxy Buds

T&C state any item and are located here at bottom of page

The additional "Terms and Conditions" the offer is subject to are located here... and guess what they say?

Reward eCertificate:

In the event that Gifts for a particular Offer are unavailable for any reason, including a force majeure event, Sponsor, in its sole discretion, may choose to give Participants a Samsung.com Reward eCertificate as a substitute Gift. Reward eCertificates are valid only at www.Samsung.com or in the App for use towards a new eligible purchase, and are valid during specific dates. Reward eCertificates expire, so you must review the terms of the Reward eCertificate carefully upon receipt. Reward eCertificates are valid for mobile category products only (including smartphones, wearables, virtual reality, tablets and mobile accessories) and may not be used to pay for major appliances, or any other product not sold directly on Samsung.com through DR GlobalTech, an Authorized Samsung Reseller. Reward eCertificates cannot be used for TVs and/or Digital Audio/Video products that fall under Samsung’s Unilateral Pricing Policy.

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userSyFXk8e93B
Astronaut
Options
Galaxy Buds

I received my ecertificate code by email but I do not see a way to enter the code after you place the item in the cart. There is not an option to process payment using an ecertificate and the code does not work in the promo code box. I emailed Support but I am waiting to hear back.

Has anyone had success with the code?

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userK7iNUhPwhy
Constellation
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Galaxy Buds

If the code is not working, it is because it cant be applied to the item in your cart. Here is the response I got from a representative via chat

"Okay. Let me inform that you can use the code to buy earbuds, mobile products and for partial payment for the purchase of the
mobile phone on Samsung.com website."

 

I'm still a little unsure what is considered a "mobile product" since the watches are not on the list of items the codes can be applied to. 

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userq01jmMUgwj
Constellation
Options
Galaxy Buds

I know I went to buy a watch but nope!!!

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Radgatt
Asteroid
Options
Galaxy Buds

By any chance, can you provide an image or the email in which the ecertificate came from? My girlfriend hasn't received hers and its been 3 weeks since she received the phone. 

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ThunderPumpkin
Constellation
Options
Galaxy Buds

I recieved my eCertificate 2 days ago but they have been sold out since. Today the white ones came back available and put my code in the promo section, and bam $0 order total. I placed order and got confirmation. Hope you get it figured out

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carlosIHX
Asteroid
Options
Galaxy Buds

there sold out :( how often do they re-stock?

Ukyo
Constellation
Options
Galaxy Buds

that's what I want to know... just got my ecert and want to use it asap lol

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Options
Galaxy Buds

The black color is in stock now. That's the only color available for the moment so if you want the white or the yellow put it in your wishlist to be notified when it's in stock or do like I did and keep checkin a couple of times a day. I was able to order the white one's on 4/2 and I see they are out of stock again

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user51lF80tiD5
Constellation
Options
Galaxy Buds

I just got mine on a email. My account showed scheduled for the longest time and i checked today and it showed delivered. i went to my email and didnt see anything. went to my junk folder and founded from an address orders@shopping.us.samsung.com. CHECK YOUR JUNK FOLDER as these codes expire THIS YEAR.

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