cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Ear Buds Plus Right Ear Not working

The message in Wear App says one ear bud not connecting, yet the green light is on within the case. It also doesn't connect on my Samsing S20 Plus, same ear bud.

 

Something is defective with the right ear bud only.

1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: Ear Buds Plus Right Ear Not working

Hello!

 

Thank you for reaching out. Have you been able to perform a reset on the device? You can do so by navigating to the Wearables app and selecting about buds. From here you will be able to select reset buds.  If resetting the device is unable to help with your symptoms I would recommend getting your device evaluated by a technician. Could you please provide me with the model and serial number for your Galaxy buds in a private message to look into service options for you? https://bit.ly/2SUXRar  

Reply
Loading...