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Samsung Moderator
Samsung Moderator

Re: Left galaxy bud won't connect

Thanks for reaching out! An exchange will be recommended. Please send a private message with the following to begin the process: http://bit.ly/2XERsky

 

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Constellation

galaxy buds connection issue

When it searched for the Galaxy Buds it came up as two different bluetooth connection options. I thought this was wierd so I clicked the top result and it only connected one of the earbuds. Everytime I tried to connect the other one it would always show only one earbud connected at a time and would never show both of them are connected together. I unpaired and tried pairing them multiple times and it was always two different bluetooth conenctions and not one.I tried to call suport they tried to do everything i already tried and in the end said we appologize sir just take it in to nearest samsung service area. well that no help .They are both on same software also. Does anyoone have a solution on how to get them paired together. It seems like they are not communicating with each other. if anyone has a fix for this please help me out 

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Samsung Moderator
Samsung Moderator

Re: galaxy buds connection issue

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Constellation

Re: galaxy buds connection issue

Yes i had called samsung support and was on call for close to 1 hour trying to troubleshoot it and reset it , i followed what they told me but still no luck

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Constellation

Left Galaxy bud is not working

I didn't use my buds for a month or two due to travel. in the meantime I switched to a new phone and yesterday I set up my Buds with my new S10 and after less than a day the left earbud stopped working and there is exclamation mark when you look at the Galaxy Buds app. 
I have tried Pairing/Unpairing. Tried uninstalling the app + delete app data and Cache. I tried pairing to my macbook, none of these seem to work since only the right bud continue to work and the left one just doesn't work. 

Any help is appreciated.

Thank you!

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Constellation

Re: Left Galaxy bud is not working

Anyone else having the same issue and know a way to fix it? 

Thanks

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Supernova

Re: Left Galaxy bud is not working


@userBNshHPDP8f wrote:

Anyone else having the same issue and know a way to fix it? 

Thanks


If you are sure that left earbud is sitting, touching the charging pins properly, but still doesn't work.  Contact Samsung Tech support https://www.samsung.com/us/support/


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Constellation

Re: Left Galaxy bud is not working

Hey I'm having the exact same issue. Were you able to solve this?

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy bud is not working

Have you already tried resetting the buds through the wearables application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Galaxy Buds Connection Problem

So I just got my Galaxy Buds today that I got for free with the Galaxy s10 preorder promotion. I opened the Galaxy Wearable app and clicked the Galaxy Buds connection option. When it searched for the Galaxy Buds it came up as two different bluetooth connection options. I thought this was wierd so I clicked the top result and it only connected one of the earbuds. Everytime I tried to connect the other one it would always show only one earbud connected at a time and would never show both of them are connected together. I unpaired and tried pairing them multiple times and it was always two different bluetooth conenctions and not one. I looked up YouTube videos to see other people connect theirs and they all only had one bluetooth connection. After trying even more times and getting frustrated, I called Samsung Customer Support. In short, the person told me they were on different softwares and that I might have to send it in and get a new pair. I asked if there was any way I could fix it myself and they said probably not. There is no way to update the software because both must be connected and it shows only one is connected at a time. But I checked to see if both were on different softwares in the Galaxy Wearable app and it shows both are on the same software. Whenever I check in my bluetooth connections it shows both connected individually. If anyone has a solution to this very odd and strange problem I'd love to know as I do not want to send them back in.Screenshot_20190329-002431_Galaxy Buds.jpg

 

Screenshot_20190329-002506_Galaxy Buds.jpg

 

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