Thank you for reaching out. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2
Hello, my left Galaxy Bud has stopped working as well. It worked for about a month, but now no longer seems to be charging. I tried wireless and wired charging, but it shows 0% charge even after sitting in the case all night. I've tried resetting the bids and the phone, but it still won't charge. Are there any other fixes, or do I need to send them in for replacement?
Hey, try this link: http://www.samsung.com/us/support/troubleshooting/TSG01111299/
I bought my galaxy buds about 3 months ago. I had absolutely no problems with them until I tried to use them about a week ago. Before this, I hadn't used them for about 3 weeks so they were in the charging case. When I tried to use them, the left bud was not connecting. It does not make sound when it is inserted in my ear and when in the charging port by itself, the light is red. The right bud is at 100% charge and works completely fine. I have reset the buds, restarted my phone, turned Bluetooth on and off, disconnected the buds from my phone and have uninstalled the app too. I tried to pair them with another phone and the left bud still will not connect or make noise. I cannot update the buds or restart the buds through the app as you need both buds to be connected. Is this a problem that other people are facing??
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
My buds were working just fine and Suddenly my left bud is not connecting and being shown as "disconnected" in the Galaxy Wearable app, with a exclamation mark next to it. The Right bud works perfectly fine, it shows battery percentage as well, while the Left one does not.
APPS are upto date. But "Reset" option isn't showing on the wearables app either.
Please advise a fix.