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userskyXU1p47k
Constellation

Re: Left Galaxy Bud Disconnected

I am having the same problem with the exclamation mark and it not connecting, is there a fix to this yet

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userLVriGjbMtA
Constellation

Re: Left Galaxy Bud Disconnected

I'm having this problem as well. Why is the reset option gone?

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud Disconnected

@userLVriGjbMtA, In order to reset the Galaxy buds, they would have to be connected simultaneously. Will you please send a private message with the model code and serial number of the buds so I may see what options are available? http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useredSdFBGwBU
Astronaut

Re: Left Galaxy Bud Disconnected

Im having the exactly same issue, I just used my buds for 2 days and now my left bud can not connect and there is no reset option either

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud Disconnected

In order to reset the Galaxy buds, they would have to be connected simultaneously. Will you please send a private message with the model code and serial number of the buds so I may see what options are available? http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userzuqJSSTWJj
Constellation

Left earbud not charging or connecting

I got my earbuds a little over a month ago and today my left earbud wont charge it connect. I have tried everything.  Any suggestions?

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Samsung Moderator
Samsung Moderator

Re: Left earbud not charging or connecting

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userR3DeIOeU11
Constellation

Left galaxy bud not working

Omg my left bud stopped suddenly. It is not even a month that I got this. My right bud is working fine. Do anybody know how to fix it..

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userbB3CNc1Gy3
Constellation

Left galaxy bud wont work ive tried everything

My left galaxy bud wont turn on and it doesnt seem like its charging either i take out the right earbud and the case indicator goes red and when i try and pair them the left wont turn on ive let them charge all day and night i dont know what to do

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Samsung Moderator
Samsung Moderator

Re: Left galaxy bud wont work ive tried everything

Thank you for reaching out. Here are some steps you can try to connect them. http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

If the issues persist, please send a private message with the model code and the serial number of the buds. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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