cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: Left Galaxy bud disconnected

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
usertBLVUqoN9B
Constellation

Galaxy buds

My galaxy buds left wont pair, charge nothing 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy buds

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userT9yVhDN9rA
Constellation

Buds

My left wireless Bud stopped charging. I have tried all of the listed steps including taking the rubber fit ring off and place it snug into the charger. Nothing is working. The red indicator light turns on but that's it. Is there a fix?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Buds

Thanks for reaching out.

 

I will be happy to assist you with this concern.

 

Can you send a private message providing the following information? http://bit.ly/2GGYul4

 

Full Model Code:

Serial Number:

 

 

Reply
Loading...
Highlighted
Samsung_O6OZYA1
Astronaut

Left earbud won't work

my left earbud won't connect to my phone and on the galaxy wear app it shows a red exclamation point on the left earbud when I try to connect it. I've tried everything.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Left earbud won't work

Hey, give this link a shot: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
user4146rURArr
Astronaut

Left Galaxy Bud Disconnected

Hi There,

My buds were working just fine and Suddenly my left bud is not connecting and being shown as "disconnected" in the Galaxy Wearable app, with a exclamation mark next to it. The Right bud works perfectly fine, it shows battery percentage as well, while the Left one does not.

 

APPS are upto date. But "Reset" option isn't showing on the wearables app either.

 

Please advise a fix.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud Disconnected

@user4146rURArr I am sorry to hear of this. Will you please send a private message with the model code and serial number of the buds so I may see what options are available? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userskyXU1p47k
Constellation

Re: Left Galaxy Bud Disconnected

I am having the same problem with the exclamation mark and it not connecting, is there a fix to this yet

Reply
Loading...