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ambikaraj
Asteroid

Earbuds

Left side one is not working in my galaxy s10 plus. Please someone help me. Or they suppose to update galaxy wearable software for galaxy buds. I bought this wearable earbuds 10 days ago from best buy

709 REPLIES 709
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Samsung Moderator
Samsung Moderator

Re: Earbuds

Thanks for reaching out.

 

Can you elaborate on the symptoms you are experiencing so I can better assist you? Is the left bud not connecting? Also, Can you send a private message providing the full model code and the serial number from the bottom of the charging cradle? http://bit.ly/2GGYul4

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Crys1231
Astronaut

Re: Earbuds

There is no fix. You have to call Samsung and place a repair order and they will replace them as long as you are within the 1 yr of purchasing. There is a 1 yr warranty. I just had to send 2 pair, both left ear bud stopped working. It is a known issue with the earbuds and no fix. But they will replace them. It usually takes about a week for the exchange process from when you ship your broken ones to them and them to send you a replacement. Call 1-800-SAMSUNG

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Samsung_fWEIfDy
Astronaut

Left earbud not working

My left earbud still isn't working. I've followed all the resets, restarts but it won't charge.

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userjMK1J8ZqIp
Constellation

Samsung earbuds left not charging

Left earbud not charging, what is the solution. I have cleaned all pins and the earbud, also the cable, have changed, nothing working....

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Samsung Moderator
Samsung Moderator

Re: Samsung earbuds left not charging

Are you using the Galaxy buds or Gear IconX?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userjMK1J8ZqIp
Constellation

Re: Samsung earbuds left not charging

earbuds...

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userjMK1J8ZqIp
Constellation

Re: Samsung earbuds left not charging

I would also like to expedite the fix, not take weeks as these are new earbuds this year, and as per many posts on the boards, there seems a known issue with them. I guess a replacement set?

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Samsung Moderator
Samsung Moderator

Re: Samsung earbuds left not charging

@userjMK1J8ZqIp Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userjMK1J8ZqIp
Constellation

Re: Samsung earbuds left not charging

Have sent to you, what are next steps to fix or replace...

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