Many people have this same issue, my left bud stopped syncing a couple weeks ago. Finally got ahold of Samsung on the phone and they very uncompassionately told me I had to send in the whole set, both buds, case, and cord. Nonsense! Why can't I send in the one that's not working so I can still have hands free calls and listen to music. They know it's defective, why make us suffer more? I won't be buying Samsung ear buds again! They should be sending us a new pair and have us send back the old pair! Poor customer service.
I purchased my Galaxy Buds in the month of April and It has been almost 2 months since I was able to use my Galaxy buds since the left galaxybud stopped working. It won’t charge, pair, make the pairing chime when it is removed from the charging case or placed in the ear. I am not quite sure if the charging spots on the buds are not working or some kind of update bug. It was working well before however, I did experience unresponsiveness from the touch pad on the right galaxybud and fixed it by reseting the galaxy buds. Now, when I open my Galaxy Wearables application the left bud shows a red exclamation point on the battery life indicator/ stat and the application wont recognize it even if it is in the charging case. I am hopeful that Samsung will be able to respond, help and fix this problem.
Give this a try: Ensure the BT connection is disconnected from the phone’s settings & place the earbuds back into the cradle for 1 minute. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone
I had the same issue and did try what you state. It didn’t work. I ultimately ended up taking my buds back and getting replacements. The replacements work perfect so far. With mine it went a step further. Mine actually started identifying as 2 different devices in my phone. It was as if someone had taken one of my buds and replaced it with theirs. This of course didn’t happen. If my issue returns then there is probably a coding issue with the batch of buds being sold here. Can you explain how someone’s buds identify as 2 different devices in their phone? I would love to know.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL