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Joeylung
Astronaut

Re: Left ear bud stopped playing audio

Huh?

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userQ7N09w1my3
Constellation

Re: Left ear bud stopped playing audio

I have exactly the same issue! It's not a defective device because I gave it back to Costco and re-bought. the same issue persists even with my new ones. And when connected, both earbuds show up with 100%, and I can control playback (ie pause, play, etc) with my left earbud. But still, my left rabies outputs no noise, absolutely none. Please help!! My buds are at the latest software version, R170XXU0ASJ2

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Samsung_bmZhFaV
Constellation

Left galaxy bud

My left bud stopped working and is showing its disconnected it charges fine but wont connect, when I check in the app it shows and exclamation mark saying its disconnected even though the right bud works perfectly fine.

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Samsung Moderator
Samsung Moderator

Re: Left galaxy bud

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userLaD2TDtCHU
Constellation

Re: Left galaxy bud

Exactly the same with mine. Was fine yesterday

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userw03h9CkCVi
Constellation

Galaxy buds volume issue

I just got my galaxy buds replaced and one galaxy bud is louder than the other is there a fix???!!!

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds volume issue

Hey there!

Have you tried the steps included in this troubleshooting article? 

You can locate the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01111323/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userw03h9CkCVi
Constellation

Re: Galaxy buds volume issue

I just tried that and nothing I did every step is there another solution? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds volume issue

@userw03h9CkCVi, I would be more than happy to assist you further.
 

Can you please send me a private message with the below information here:  http://bit.ly/2GH8URL

Serial Number:
Model Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Ken5336
Constellation

Return them maybe a defect

Return them maybe a defect

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