I did an update on my phone for my earbuds. Now the left side is showing an exclamation mark, yet still will work and connect to the phone if the right side is not connected to the phone. They will not pair together and I have no reset option on the app.
Thank you for reaching out. It sounds like the buds are running on different software versions. Can you please send me the software version on both of your Galaxy buds?
I just bought the galaxy pods one week ago. The worked perfectly in this week but after one head got disconnected, the left one, I very tried to reconnect it by pressing the touchpad for 3 second but nothing happend, the case is charged, everything is just fine but the app show me this, I m gonna let a screen down there.
Thank you for that information. Can you please send me a private message with the following information: http://bit.ly/2JH2rq2
Full model number:
Software version on each earbud:
The device your earbuds are paired to:
Your service provider:
Galaxy wearable app version number:
@SamsungAdam @My left galaxy bud won't connect, I just got them from Christmas brand new. Galaxy wear tells me there is an update for them but I cant update because both have to be connected. When I look in the app, the left icon has a "!" next to it