Hello, would you mind sending me a private message here with your full model code and serial number so I can look into this further for you?
I have the same issue. I received my buds on April 4 and called on April 6 to report the problem. Yesterday I finally received an email from promotions support (I got the buds with the purchase of my s10+) and they told me to update the software. I cannot do that because I cannot connect both buds at the same time! I am very frustrated at this point. I have made several calls to support. I have even had a tech remote into my phone and they agreed that the update could not be done. Is there a fix for this yet? Who else can I contact about this? I am very disappointed in the level of customer service that I have received thus far.
Hey there, we may need to look into an accessory exchange for you. Would you mind sending me a private message with the full model code and serial number from the back of the cradle?
Hello, I am also facing the same issue. Can anyone please tell me what must be done inorder to solve this problem? My left earbud is the one which is not connecting. Please help.
@userQu2ARvTKxQ Thank you for reaching out. Can you please send me a picture of the error message you are receiving in private message? Also, can I please have your full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version number?