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Community Manager
Community Manager

Re: Galaxy Buds Connection Problem

Hello, would you mind sending me a private message here with your full model code and serial number so I can look into this further for you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Buds Connection Problem


@SamsungJace wrote:

Hello, would you mind sending me a private message here with your full model code and serial number so I can look into this further for you?


Hello Jace, I'm having the same issue. Is there a fix yet.

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Constellation

Re: Galaxy Buds Connection Problem

I have the same issue. I received my buds on April 4 and called on April 6 to report the problem. Yesterday I finally received an email from promotions support (I got the buds with the purchase of my s10+) and they told me to update the software. I cannot do that because I cannot connect both buds at the same time! I am very frustrated at this point. I have made several calls to support. I have even had a tech remote into my phone and they agreed that the update could not be done. Is there a fix for this yet? Who else can I contact about this? I am very disappointed in the level of customer service that I have received thus far. 

 

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Community Manager
Community Manager

Re: Galaxy Buds Connection Problem

Hey there, we may need to look into an accessory exchange for you. Would you mind sending me a private message with the full model code and serial number from the back of the cradle?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Buds Connection Problem

Hello, I am also facing the same issue. Can anyone please tell me what must be done inorder to solve this problem? My left earbud is the one which is not connecting. Please help.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Connection Problem

@userQu2ARvTKxQ Thank you for reaching out. Can you please send me a picture of the error message you are receiving in private message? Also, can I please have your full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version number?

http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Buds Connection Problem

Hello jace, I just got the same problem with the newest software update for the Galaxy buds, is there a possible way to fix them yet?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Connection Problem

@usere55ij3gtH6 We would recommend a service exchange. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds Connection Problem

Hello! My galaxy buds are doing the same thing! How do I fix this? 

 

 Thanks in advance!

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Constellation

Re: Galaxy Buds Connection Problem

Jace I'm having a similar problem would you be able to help me

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