Original topic:

First Time happened to me, Empty Box!!

(Topic created: 05-08-2025 12:11 PM)
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Smeg69head
Constellation
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Galaxy Buds

I order Galaxy Buds 3 Pro with trade in for my old ones. Box was supposed to show up in 4 days but ended up showing up 1 day early. My excitement grew. Fed ex showed up and dropped box off and when i opened it the box was empty but the packing and labels.

Reached out to Samsung and they state they cannot do anything without a police report. "For an empty box"!!!

Very, very upset. Have been a long time Samsung fan until now.

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Samsung_Moderator
Community Manager
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Galaxy Buds

Hello, Smeg69head
Welcome to the Community. We know how upsetting it is when there is an issue with your order.

The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by visiting: https://www.samsung.com/us/support/order-help/ 

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