GA and Bixby not controlling earbuds

[Nekossoul]

As the title states, Google Assistant/Gemini and Bixby aren't controlling the earbuds. "Gemini says they don't have access" and Bixby says "my earbuds don't support Bixby"

I have galaxy buds 4pro and have enabled their respective assistant setting in the galaxy wearable app. The app itself is up to date as well.

[Ellin]

Haven't received my buds 4 yet, I hope they fix that, I use that feature all the time, please post here if/when the issue is resolved! Good luck!

[Nekossoul]

Will do!

[DRentz]

I got my Buds 4 Pro today and the Google Assistant is not working. In the wearable app I can't even select Google Assistant as an option. It sends me to a website and gives an error message

[Nekossoul]

Yeah it's really wack. The product testing was basically non existent with these things. I've come to the conclusion that I'll just have to wait for a software update to hopefully fix all the issues.

[Samsung_Moderator]

Thank you for reaching out. I can certainly understand your concern with not being able to use Google Assistant and Bixby with your Galaxy Buds Pro 4. As the buds have officially release today, are you still experiencing these symptoms?

Are you setting your buds up using these steps: https://www.samsung.com/us/support/answer/ANS10003314/

Are you pairing your Galaxy buds 4 pro using these steps: https://www.youtube.com/watch?v=T5n8o6A0Lp0

[Nekossoul]

Yes I'm still having the same problems. Bixby still says "Bixby isn't supported on my earbuds." There's no updates available and all troubleshooting hasn't worked again.

[Samsung_Moderator]

Thank you for that information. What type of device are you pairing your Galaxy Buds 4 Pro with?

[Nekossoul]

Samsung Galaxy s25 ultra

[Samsung_Moderator · Accepted solution]

Hi, Thank you for letting us know you're using the S25 Ultra with your buds4 pro. We know you are excited to have the GA and Bixby working on the Buds4pro right out of the box, and at this time both virtual assistants along with the head gesture compatibility are supported by One UI 8.5 or higher.