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Constellation

GALAXY BUDS RIGHT BUD NOT WORKING!

My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However, it does activate the Red Light on the case when placed back inside. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged.

 

I've tried placing the right bud on the case, red light on and case open. I left it overnight to charge, but when I woke up this morning, still an exclamation mark on the right bud.

 

Please help! This is the 4th time I encountered this issue. I was able to resolve it before by letting it charge overnight but now it doesn't work. This issue started to appear after installing buds update 4 months ago.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: GALAXY BUDS RIGHT BUD NOT WORKING!

There are many reasons you could be experiencing these symptoms.

 

 Have you had a software update to your Galaxy buds recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

 

Did the bud you are experiencing these symptoms with ever connect?

- If yes, how long have you been experiencing these symptoms?

 

I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

 

Give this link a try for issues with your Galaxy buds connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


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