cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Samsung Moderator
Samsung Moderator

Re: Case not charging

JUMP TO SOLUTION

Hello!

 

I can understand wanting to make sure your Galaxy buds are charged. When the cradle is plugged up does the light on the cradle indicate that it is charging? Also, are you using the original charger that came with the device?

Reply
Loading...
Highlighted
Constellation

Re: Case not charging

JUMP TO SOLUTION

Light comes on briefly when plugged in initially and yes all original 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Case not charging

JUMP TO SOLUTION

When leaving the device plugged in has the led displayed a green color from charging?

Reply
Loading...
Highlighted
Constellation

Re: Case not charging

JUMP TO SOLUTION

Originally it did. Now nothing 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Case not charging

JUMP TO SOLUTION

Thank you for confirming. An exchange is recommended for your situation. Please send a private message with the full model code, the serial number and a copy of the proof of purchase and I will be happy to see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Constellation

samsung galaxy buds case not charging

Reply
Loading...
Highlighted
Product Expert

Re: buds

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Product Expert

Re: buds

JUMP TO SOLUTION

Hi @uservDHvFy40J8 

 

When you place the Buds in the charging case, does the LED turn red? If not ,try to connect the case to an official Samsung charger and leave it on charge for around 10 minutes, with the Buds still in place.

 

Does the LED turn red now? You can also try cleaning the charging contact points on the both the Buds and case with a soft dry cloth. If the problem persists, open the Galaxy Wearables app and go to About Earbuds > Reset Earbuds.

 

I hope this bit of info is helpful in any way. Have a great day. 

Reply
Loading...
Highlighted
Product Expert

Re: buds

JUMP TO SOLUTION

I would request for replacement. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

Reply
Loading...
Highlighted
Product Expert

Re: buds

JUMP TO SOLUTION

Hello @uservDHvFy40J8 please let us know if your issue was resolved. If not please follow up for resolution.

Reply
Loading...