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Original topic:

Galaxt bud case is not charging.

(Topic created on: 7/18/19 6:27 AM)
user8sdaoY5xFp
Constellation
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Galaxy Buds

no light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you already tried resetting the galaxy buds through the wearables application?


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userwNTmseDLOc
Constellation
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Galaxy Buds

Yes I have. That didn't work

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


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userpV5t1Mxoo6
Constellation
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Galaxy Buds

Hi,

 

My charging cass doesnt charge up anymore. I use the charger from the box. What do i need to do know? My buds are empty

SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey there,

 

Thanks for reaching out.

 

Can you send a private message providing the full model code and serial number from the bottom of the charging case so I can further look into the warranty status? http://bit.ly/2GGYul4

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userVuwKBi1Nxz
Astronaut
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Galaxy Buds

My case's battery was dead so I connected it to charge it (original cable and all). My earbuds where inside. When the led turned green I disconnected the case. However, the green light has been on ever since (about 20 hours now).  I used my earbuds for a while and then left them inside the case for a couple hours. When I put them back on I noticed they were not charged. I left them inside the case overnight (12 hours aprox). The green light in the case is still on and the earbuds didn't charge (L: 55%; R: 45%). This is the second time this happens to me. Last time I had to wait until the case's and buds battery ran dry and then re-charged them. They worked normally after that... until now.

SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Can I have your full model code and serial number via private message?

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Brock1437
Constellation
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Galaxy Buds

My wife is having this same issue it started yesterday. Her light stays on and won't go off on her case as well

 

user7BzT2WtJfD
Astronaut
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Galaxy Buds

Hello I was just commenting that my case does the same thing

Ajamison
Constellation
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Galaxy Buds

I have the same issue only difference is my buds will charge but the case has to be plugged in the minute I unplug it they stop charging but the led stays on slowly draining the case battery