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Original topic:

Galaxt bud case is not charging.

(Topic created: 11-10-2019 10:12 PM)
user8sdaoY5xFp
Constellation
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Galaxy Buds

no light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.

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Charkatak
Supernova
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Galaxy Buds

@user8sdaoY5xFp 

 

- Check if the pins in the case and on the buds are good, clean and alligned properly. 

- See if earbuds could be reset via Galaxy Wearable app. 

If none of the above works, contact Samsung Tech Support:

https://www.samsung.com/us/support/contact/


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@user8sdaoY5xFp I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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userN8CmOvzKYl
Constellation
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Galaxy Buds

My case indicator light stays on all the time and the case is not charging too. Please help, I sent a private message before and hasn't got any reply since then

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@userN8CmOvzKYl Your message was just received on Tuesday. I will follow up with you there.



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userbjLfpmMZ5o
Constellation
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Galaxy Buds

My Galaxy buds charging case no longer charges, either wirelessly, or connected to a standard charger. Anyone else had similar issues?

SamsungJam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Oh no! Are any of your indicator lights illuminated at all?  


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Samsung_PtN10SG
Constellation
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Galaxy Buds

The case doesn't light up anymore and it doesn't charge my buds

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. Are you using the original charger that came with the Galaxy buds?


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PaulScott
Constellation
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Galaxy Buds

Everytime i try to charge my Wireless Galaxy Earbuds the case won't charge at all no charging light comes on.

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