So, 5 months ago I got my first Buds 3 Fe. They are perfect. 1 week ago I dropped my left bud on the floor by mistake and since then I got a weird sensation that the frequency is slightly changed on the left bud. When I talk to phone through my buds, the voice is perfect (nothing has changed since the drop), but I hear slightly better bass from my right ear bud compared to the left ear bud. When it comes to echo I hear slightly more 'echoic' sound from the left earbud. Nothing serious, but I was wondering how can I troubleshoot the problem and perhaps fix it?
Thank you for reaching out, opegamani. As someone who enjoys their audio through earbuds as well, I can certainly understand the concern with your audio being off on your Galaxy Buds 3 FE. As you have stated you dropped them, I would recommend a service repair. This will allow a technician to get a hands-on look to make sure there is no physical damage with your buds. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
Thank you for reaching out, opegamani. As someone who enjoys their audio through earbuds as well, I can certainly understand the concern with your audio being off on your Galaxy Buds 3 FE. As you have stated you dropped them, I would recommend a service repair. This will allow a technician to get a hands-on look to make sure there is no physical damage with your buds. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
