JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

(Topic created: 02-14-2024 08:18 AM)
3271 Views
DigitalMd2
Asteroid
Options
Galaxy Buds

Samsung has a bug in all their earbuds when connected to Windows PC. The mic volume is extremely low no matter what you do, and because of this you can't really use the buds with Teams or Zoom or telecoms. This has been a known problem for years reported by many many users and they haven't fixed it. I have other Bluetooth earbuds that work very well with Windows for telecoms and such, but not the Galaxy Buds 2 Pro. Talked to Samsung support and they don't acknowledge the issue just give you generic tips, none of which work.

16 Replies
And4
Constellation
Options
Galaxy Buds

Hi Justin,

maybe you didn't catch the issue, but it isn't about the volume that you hear from the earbuds connected to the PC; it's about the microphone. On the other side of a Teams call, or whatever requires the use of your voice using the earbud's microphone, they can't hear my words when I'm talking.

Best regards.

VladN
Asteroid
Options
Galaxy Buds

Why is this marked as a solution? The actions you suggest would not change the microphone volume, just the volume of the audio you hear.

They are almost unusable on Slack on Windows, they do however work fine on Slack on Android and Discord on Windows. I will try them with Zoom on Windows today, if they don't work well I may have to return them.

I just did a test with their volume set in Windows at 100% for the microphone, and Windows reports between 5% and 11% volume level coming from their microphones:

VladN_0-1718279306639.png

And this is how it looks recording in Audacity. On the left, a Logitech Microphone. On the right, the Samsung Buds:

VladN_1-1718279903438.png

Both recordings were done with the microphone volume set to 100% in Windows.

 

0 Likes
LeoWyatt89
Nebula
Options
Galaxy Buds

Just FYI, I saw this same question on the windows community - It seems to be a computer issue, not a Samsung one - https://answers.microsoft.com/en-us/windows/forum/all/windows-10-and-samsung-buds-pro-2-you-have-two...

0 Likes
DigitalMd2
Asteroid
Options
Galaxy Buds
Not a computer issue. My Sony earbuds work perfectly with the pc as well as my older Jbl buds. It's Samsung specific. And it makes the Samsung buds unusable for meetings and calls from the Pc.
WL Chi
Constellation
Options
Galaxy Buds

Astroid has asked same questions on topic "Galaxy Buds 2 Pro unusable low mic volume on Windows PCs". However,  SamsungJustin Community Manager misunderstood the question. The question is about "mic" has low volume when you try to use Buds for Teams, Zoom for other software for audio input, not listening volume. I have 5 Buds and non of them is working normally on any PCs. Please check and provide solution.

DigitalMd2
Asteroid
Options
Galaxy Buds
Still no resolution to this. As far as I could chase it, it seems Samsung Bluetooth devices report their Bluetooth device type incorrectly to Windows device manager
0 Likes
nyam
Constellation
Options
Galaxy Buds

I have the same issue. I've tried what you said but the mic is still too low, the people that i speak with using video chat like Facebook messenger cannot listen what I say