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Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

(Topic created: 07-01-2023 04:46 AM)
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DigitalMd2
Asteroid
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Galaxy Buds

Samsung has a bug in all their earbuds when connected to Windows PC. The mic volume is extremely low no matter what you do, and because of this you can't really use the buds with Teams or Zoom or telecoms. This has been a known problem for years reported by many many users and they haven't fixed it. I have other Bluetooth earbuds that work very well with Windows for telecoms and such, but not the Galaxy Buds 2 Pro. Talked to Samsung support and they don't acknowledge the issue just give you generic tips, none of which work.

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LeoWyatt89
Comet
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Galaxy Buds

Just FYI, I saw this same question on the windows community - It seems to be a computer issue, not a Samsung one - https://answers.microsoft.com/en-us/windows/forum/all/windows-10-and-samsung-buds-pro-2-you-have-two...

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DigitalMd2
Asteroid
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Galaxy Buds
Not a computer issue. My Sony earbuds work perfectly with the pc as well as my older Jbl buds. It's Samsung specific. And it makes the Samsung buds unusable for meetings and calls from the Pc.
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WL Chi
Constellation
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Galaxy Buds

Astroid has asked same questions on topic "Galaxy Buds 2 Pro unusable low mic volume on Windows PCs". However,  SamsungJustin Community Manager misunderstood the question. The question is about "mic" has low volume when you try to use Buds for Teams, Zoom for other software for audio input, not listening volume. I have 5 Buds and non of them is working normally on any PCs. Please check and provide solution.

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DigitalMd2
Asteroid
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Galaxy Buds
Still no resolution to this. As far as I could chase it, it seems Samsung Bluetooth devices report their Bluetooth device type incorrectly to Windows device manager
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