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Galaxy Buds 2 allergic reaction

(Topic created: 03-15-2022 05:18 AM)
Mkelly326
Asteroid
Options
Galaxy Buds

Has anyone else been having a problem where after wearing these for a while, the inside of your ears get swollen and start leaking fluid? These and the buds pro are the only ones I've ever had this issues with.

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864. 

 

When you call them please be sure to have the following information ready. 

Name, Street address, Email, Best Contact number, Full Model and serial of the buds, and a photo of the affected ear. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://us.community.samsung.com/t5/user/viewprofilepage/user-id/26652638   We'd be happy to help any way we can. 

Wishing you a speedy recovery! 

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7 Replies
krayzie15
Supernova
Options
Galaxy Buds
I have the buds 2 and have no problems. I also don't wear them longer than a hour at a time
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Mkelly326
Asteroid
Options
Galaxy Buds
It's just weird that these and the buds pro are the only ones I have this issue with. Buds +, buds live, even cheap earbuds I got off of Amazon never did this. They're great earbuds, it just sucks I can't use them because of this.
Options
Galaxy Buds
I'm just glad the tips don't contain latex lol, cause that would, unfortunately, be a no-no for me too.
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Mkelly326
Asteroid
Options
Galaxy Buds
It's annoying that this keeps happening, I just want to listen to music lol
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ArtDesk
Supernova
Options
Galaxy Buds
I opted for the live ones they rest on top of the flat parts of the ear. Sticking stuff inside my ear canals wouldn't work for me. I don't keep the buds in all day either, not smart.
Mkelly326
Asteroid
Options
Galaxy Buds
Yeah, I'm going to go back to using either the buds live or the buds + since I never had anything like this happen with either of those ones.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864. 

 

When you call them please be sure to have the following information ready. 

Name, Street address, Email, Best Contact number, Full Model and serial of the buds, and a photo of the affected ear. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://us.community.samsung.com/t5/user/viewprofilepage/user-id/26652638   We'd be happy to help any way we can. 

Wishing you a speedy recovery!