At random times, my Galaxy Buds 2 keep disconnecting and reconnecting. It started up after the last MAJOR update to the phone's OS. Then there was a smaller update, and I thought that might fix it, but it didn't. Just wondering is there a way to fix this WITHOUT completely resetting EVERYTHING (and that would be the phone and ear buds), because that's usually a solution that I'm given out the gate that sends to be a nuclear solution that I would rather not go for. So might there be one?
Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 repeatedly disconnecting, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 repeatedly disconnecting, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
