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12-21-2022
03:10 PM
(Last edited
12-22-2022
06:40 AM
by
SamsungAdam
) in
Hi there;
Solved! Go to Solution.
1 Solution
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12-22-2022
06:39 AM
(Last edited
Wednesday
by
SamsungRei
) in
Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 repeatedly disconnecting, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html
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12-21-2022 03:28 PM in
Galaxy Buds- Mark as New
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12-21-2022 03:31 PM in
Galaxy Buds- Mark as New
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12-21-2022 03:37 PM in
Galaxy Buds- Mark as New
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12-21-2022 03:51 PM in
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12-21-2022 03:55 PM in
Galaxy Buds
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12-22-2022
06:39 AM
(Last edited
Wednesday
by
SamsungRei
) in
Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 repeatedly disconnecting, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html
