Galaxy Buds 2 disconnecting repeatedly

[timetracker2643]

Hi there;

At random times, my Galaxy Buds 2 keep disconnecting and reconnecting. It started up after the last MAJOR update to the phone's OS. Then there was a smaller update, and I thought that might fix it, but it didn't. Just wondering is there a way to fix this WITHOUT completely resetting EVERYTHING (and that would be the phone and ear buds), because that's usually a solution that I'm given out the gate that sends to be a nuclear solution that I would rather not go for. So might there be one?

[KennewickMan]

Have you tried rebooting into recovery mode and clearing the cache and then running the repair apps option?

[timetracker2643]

Yes, after I first Googled it and then did that

[KennewickMan]

Unpair and re-pair the buds?

[timetracker2643]

Did that, it's still disconnecting and reconnecting at random times

[KennewickMan]

I'll keep researching!

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 repeatedly disconnecting, and I would be happy to assist you further. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds 2: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

If your buds are out of warranty, please contact our customer team directly at 1-800-726-7864 for further assistance.

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html