Galaxy Buds 4 Pro case not charging

[Presh4]

I just literally bought these Galaxy Samsung Pro Bud 4s I just got them Friday and before that I had the FE Buds, Saturday they were working Sunday they were working yesterday they were working I come home from work after 9:00 take them out my ear and it was like a high pitch Screech but I paid it no mind and put them in the case I knew the case wasn't dead cause I had i don't like for the new case itself. To not be able to or not be charged so I left on the charger woke up this morning no light nothing no red no green no in between and I don't really want to have to send them back cuz I pay expedited for them and their pink gold. I Love The Color (BTW). And it's not the buds just the case I'm just trying to figure out I can't reset it because the wearable app seems to not have mine on there it only got two watches on there and then the ring I don't even have a settings or a format for the earbuds to even be in the lineup whether it's going to the Samsung store or the Play Store. 

You see it plugged in 

SOMEBODY HELP PLEASE.

I KNOW THEY ARE FAIRLY NEW BUT I LOVE THEM. 

[Presh4]

They Aren't FE Buds These Are Pro Bud 4 and they still even after i downloaded the app apper in the app at?.

[SamsungAdam]

Thank you for reaching out @Presh4. I can certainly understand your concern with your Galaxy Buds 4 pro case not charging. In order to better assist you, can you please clarify if you have tried a different charging cable and block to see if you still experience these symptoms?

[Presh4]

I sure have tried others boxes nd cord no luck

[Samsung_Moderator · Accepted solution]

Thank you for that information, @Presh4. I would recommend a service repair for your Galaxy Buds Pro 4.  For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: https://www.facebook.com/samsungcareus
2. Twitter: http://www.x.com/samsungcareus
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: http://bit.ly/46YZNoi

5. Live Chat: https://www.samsung.com/us/support/contact-customer-services/

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html