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Galaxy Buds+ Battery drains when not in use?

(Topic created: 12-16-2020 08:04 AM)
kjoey
Constellation
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Galaxy Buds

I'm noticing my Buds + battery drains when not in use and not in the case. Is this normal? I assume when you're not using your buds, there should be a limited battery drain even outside of the charging case. Overnight on average, I see 25% - 35% battery drain.

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SamsungAdam
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and the serial number on the the bottom of your  charging case in a private message: http://bit.ly/2JH2rq2


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SamsungJoJo
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Galaxy Buds

Have you confirmed the software on both of the buds is currently up to date to the latest software?

 

Have you attempted to perform a reset on the buds to see if that helps any?

 

Tap General. Tap Reset earbuds and then tap Reset to confirm.

 

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kjoey
Constellation
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Galaxy Buds

Reset the buds and charge to 100%. I'll TEST now and take the buds out of their case and see if there's a significant drain in the battery. Stay Tune.

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SamsungJoJo
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Galaxy Buds

Awesome! Keep me posted.

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kjoey
Constellation
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Galaxy Buds

Update: After the reset around 2 pm yesterday with the buds out of their case (not used) up to the following day at 11 am, the battery drained down to 50% from full charge. I think there are definitely issues.

 

Please let me know what steps to take next or arrange an exchange.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and the serial number on the the bottom of your  charging case in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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