Galaxy Buds Case No Longer Wirelessly Charging

[Leeepeee]

I've had my Galaxy Buds for two months and they are currently no longer charging wirelessly. They hold a charge and charge the buds fine. Will charge when I connect it to the USB C cable, but will not charge wirelessly on a charging pad or with my Note 10 Plus's Wireless PowerShare feature. Anyone have this problem too? Is this a software update issue or hardware?

[SamsungQue]

@Leeepeee Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01111299/

[VOLuisY23]

I'm having the same issue. Tried all those steps, nothing happened. I can charge them wired but not wirelessly. My wireless charger is Samsung also btw. Any solutions for me?

[Leeepeee]

I did, but there was not a lot of information on troubleshooting the wireless charging for the case.

[SamsungAdam]

Are you using a Samsung wireless charger?

[Leeepeee]

@SamsungAdam I tried using both a Samsung wireless fast charger and also Wireless PowerShare on my Note 10 Plus.

[SamsungRei · Accepted solution]

Please send a private message with the model code and serial number of the buds and a copy of the proof of purchase so I may see what options are available. http://bit.ly/2XERsky

[userJ6bG8t3Bdt]

Hi, I'm having the same problem. My galaxy buds case is no longer wirelessly charging.

[userR1sp7a5uUk]

I have this problem too

[usert9eQINznDJ]

I am having this issue too.  Wireless charging was working fine on all my wireless chargers, now none of them will charge the case.  Any ideas on how to fix this will be appreciated.  Thanks!