JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds Case No Longer Wirelessly Charging

(Topic created on: 11/20/19 9:58 AM)
Leeepeee
Asteroid
Options
Galaxy Buds

I've had my Galaxy Buds for two months and they are currently no longer charging wirelessly. They hold a charge and charge the buds fine. Will charge when I connect it to the USB C cable, but will not charge wirelessly on a charging pad or with my Note 10 Plus's Wireless PowerShare feature. Anyone have this problem too? Is this a software update issue or hardware?

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Please send a private message with the model code and serial number of the buds and a copy of the proof of purchase so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
26 Replies
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

@Leeepeee Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01111299/

0 Likes
Reply
VOLuisY23
Constellation
Options
Galaxy Buds

I'm having the same issue. Tried all those steps, nothing happened. I can charge them wired but not wirelessly. My wireless charger is Samsung also btw. Any solutions for me?

0 Likes
Reply
Leeepeee
Asteroid
Options
Galaxy Buds

I did, but there was not a lot of information on troubleshooting the wireless charging for the case.

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Are you using a Samsung wireless charger?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Leeepeee
Asteroid
Options
Galaxy Buds

@SamsungAdam I tried using both a Samsung wireless fast charger and also Wireless PowerShare on my Note 10 Plus.

0 Likes
Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Please send a private message with the model code and serial number of the buds and a copy of the proof of purchase so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
userJ6bG8t3Bdt
Astronaut
Options
Galaxy Buds

Hi, I'm having the same problem. My galaxy buds case is no longer wirelessly charging.

0 Likes
Reply
userR1sp7a5uUk
Astronaut
Options
Galaxy Buds

I have this problem too

0 Likes
Reply
usert9eQINznDJ
Constellation
Options
Galaxy Buds

I am having this issue too.  Wireless charging was working fine on all my wireless chargers, now none of them will charge the case.  Any ideas on how to fix this will be appreciated.  Thanks! 

0 Likes
Reply