cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

I've had my Galaxy Buds for two months and they are currently no longer charging wirelessly. They hold a charge and charge the buds fine. Will charge when I connect it to the USB C cable, but will not charge wirelessly on a charging pad or with my Note 10 Plus's Wireless PowerShare feature. Anyone have this problem too? Is this a software update issue or hardware?

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

Please send a private message with the model code and serial number of the buds and a copy of the proof of purchase so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
22 REPLIES 22
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

@Leeepeee Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01111299/

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

I'm having the same issue. Tried all those steps, nothing happened. I can charge them wired but not wirelessly. My wireless charger is Samsung also btw. Any solutions for me?

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

I did, but there was not a lot of information on troubleshooting the wireless charging for the case.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

Are you using a Samsung wireless charger?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

@SamsungAdam I tried using both a Samsung wireless fast charger and also Wireless PowerShare on my Note 10 Plus.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

Please send a private message with the model code and serial number of the buds and a copy of the proof of purchase so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

Hi, I'm having the same problem. My galaxy buds case is no longer wirelessly charging.

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

I have this problem too

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds Case No Longer Wirelessly Charging

JUMP TO SOLUTION

I am having this issue too.  Wireless charging was working fine on all my wireless chargers, now none of them will charge the case.  Any ideas on how to fix this will be appreciated.  Thanks! 

Reply
Loading...