cancel
Showing results for 
Search instead for 
Did you mean: 
Asteroid

Galaxy Buds + Case Wireless Charging Is Not Working

JUMP TO SOLUTION

the case doest charge wirelessly out of the box. I recieved the buds few days ago, I am using samsung wireless charger pad 9W. The pad is working fine I tested it with several phones. 

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds + Case Wireless Charging Is Not Working

JUMP TO SOLUTION

The reason the wireless charger is not charger the earbuds is due to the 9 wattage output. The Galaxy Buds need a 12 wattage output. Your phone is capable of up to 15, so it is compatible.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
4 REPLIES 4
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds + Case Wireless Charging Is Not Working

JUMP TO SOLUTION

Do the Galaxy buds charge with the wall charger?

 

Have you tried another wireless charger or wireless power sharing with another device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds + Case Wireless Charging Is Not Working

JUMP TO SOLUTION

The case can be charged with no issues using the wall charger, and powersharing (S20 Ultra)

I havent tried another wirless charger besides samsung brand. 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds + Case Wireless Charging Is Not Working

JUMP TO SOLUTION

The reason the wireless charger is not charger the earbuds is due to the 9 wattage output. The Galaxy Buds need a 12 wattage output. Your phone is capable of up to 15, so it is compatible.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds + Case Wireless Charging Is Not Working

JUMP TO SOLUTION

I have the same issue, with buds live as I tried all Samsung charger including the new dual pad with 12 W charging capability, the issue is that when you place the case the indicator light blink in right way and you think the charging start but actually if I leave it overnight you find the case is discharged with zero battery, however when tested the Sasmung powershell on Note 20 ultra on bids live it works perfectly, so I do prefer that Samsung stop advertising this has a wireless charging capability unless my new buds live came with manufacturer error.

Reply
Loading...