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Cosmic Ray

Galaxy Buds Case not charging

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my galaxy buds case doesn't seem to want to charge. the red light is staying on but never turns green. I have another set of galaxy buds which charge normally from the same chargers.

Any suggestions?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case not charging

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Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Did the case ever charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case not charging

JUMP TO SOLUTION

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Did the case ever charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Cosmic Ray

Re: Galaxy Buds Case not charging

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I have 2 of the duo wireless fast chargers and always charge the headphones on them. the case has worked since I got it over a year ago. I've never tried plugging in to charge, should that make a difference?

Is the repair free of charge?

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Case not charging

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To answer those questions, please send a private message with the requested information. This will allow us to research your options more fully. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Case won't charge

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The light on the case will turn on red but will stay red even after several hours. The buds themselves will charge to 100%. When they are connected the phone shows buds fully charged but case at 0%.

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