So, I got my Galaxy Buds + a couple months ago and for 99% of the time they've been amazing, one of the best products I've used... until they weren't. It started two days ago that my right earbud would disconnect from whatever sound I was playing. The left bud would stay connected, so by just hitting play on the right bud, it would just kind of reconnect by itself and then the problem would be gone. Of course this escalated to both earbuds disconnecting randomly and neither of them reconnecting properly to my device. I don't think the problem is in the device I'm playing audio off of since I used the buds on both my phone and laptop and in both cases I'd get the sporatic disconnecting. Several times I went into the app on my phone and reset my buds, but this hasn't done anything to help the problem. I'm super worried at this point that my product just stopped working. If I just let them run their course I just hear the disconnect and reconnect sound in my ears until I try to troubleshoot, but usually only one bud is making this sound. They're not very coordinated when they disconnect, so my best theory is that they're out of sync somehow and this is causing a disconnection problem? I don't know too deeply how this stuff works though, any help would be deeply appreciated. Thank you!
Thank you for reaching out! Have you verified the software for the buds is up to date? You can also try verifying that Bluetooth isn't listed under sleeping apps or under the app optimization for the battery. If you still continue to experience Disconnect issues, please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky