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Asteroid

Galaxy Buds Echo on other end of call, Buds are now useless

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Within the past week the person on the other end of every call hears an echo when they speak. I hear everything crystal clear. This echo has rendered the buds useless. I have seen no solution to this issue anywhere except for an exchange.

 

I have reset the the buds, restarted my phone and reinstalled the Wearable App. 

 

Any suggestions?

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Product Expert

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. If it has been more than a year, there may be an out of warranty charge and this will all be explained in the phone call.

 

If you have any questions, please let us know.

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9 REPLIES 9
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Product Expert

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Hi! Since you've already tried troubleshooting, I would suggest an exchange or a warranty claim through 1-800-SAMSUNG

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Product Expert

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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hello, 

i have found this for you, I hope it helps.

https://www.samsung.com/us/support/troubleshooting/TSG01204028/

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Asteroid

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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did not help

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Hey, have you tried resetting your galaxy buds? https://www.samsung.com/us/support/answer/ANS00078085/

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Asteroid

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Yes, I have reset the the buds, restarted my phone and reinstalled the Wearable App

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Product Expert

Re: Galaxy Buds Echo on other end of call, Buds are now useless

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. If it has been more than a year, there may be an out of warranty charge and this will all be explained in the phone call.

 

If you have any questions, please let us know.

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Asteroid

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Thank you. Sorry I should have posted. I did call Samsung and they did an exchange as you described. Mine were in warrenty and I bought on Amazon so was abble to provide the order info.

 

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Product Expert

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Awesome, I am very happy that you were able to get this resolved! Good luck!

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Product Expert

Re: Galaxy Buds Echo on other end of call, Buds are now useless

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Awesome, I am happy a solution was found! 

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