Galaxy Buds FE - ANC still can hear noise (NOT WIND)

[TheRealVoice]

Hi,

Galaxy Buds FE.I don't hear win d! 

In the gym for example with ANC active (not ambient) I hear people talking and background noise.
This did not happen with my 2019 BUDS 1.

Why does it happen?
Bad quality?
Wrong product?

Can it be corrected by software update?

Thanks.

[Samsung_Moderator]

Hello TheRealVoice, Thanks for being part of the Community. We understand how frustrating it is to experience noise when wearing your earbuds.

Make sure the phone, earbuds, and all apps are fully updated.

Just for reference, we will post a link to using the Active Noise Canceling for blocking the background noises. https://www.samsung.com/us/support/answer/ANS10001322/

We also recommend checking the fit of the earbuds. This link contains steps: https://www.samsung.com/us/support/answer/ANS10003519/

Try resetting the earbuds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If you continue to hear the noise after verifying settings and checking the fit, and the reset does not help, we recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Additionally, you can have the Buds FE evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html