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Galaxy Buds Live - Choose a Voice Service: always prompted

(Topic created: 11-02-2020 10:24 AM)
Jlorenzatti
Asteroid
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Galaxy Buds

I have a Galaxy 10 and just recently purchased the Galaxy Buds Live.

When I tap and hold the buds to enact the voice service option, I am constantly asked to choose a voice service.  No matter which service I pick and say "always", I am prompted each time.

Looking for a solution.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would recommend a service repair. Can I please have the full model number and IMEI for your phone?

 

Can I please have your full model number and the serial number from the bottom of your Galaxy buds charging case in a private message?


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Jlorenzatti
Asteroid
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Galaxy Buds
I will be purchasing a new phone in the next few days.

If after that I'm still having an issue I'll continue this post
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Wonderful. Please keep us posted if you need any further assistance and we would be happy to assist you further.


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